At Southall Home, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book our services.

Information We Collect

When you visit our website or use our services, we may collect the following information:

• Personal Information: Name, phone number, email address, service address, and payment details.

• Service Details: Information about your home (e.g., square footage), service preferences, and appointment history.

• Device & Usage Data: IP address, browser type, time spent on the site, and pages visited (collected via cookies and analytics tools).

• Communications: Any messages or inquiries sent to us through contact forms or email.

How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide accurate quotes and service recommendations

• Send confirmations, updates, and reminders

• Respond to inquiries and provide customer support

• Process payments and invoices

• Improve our website and services

• Send occasional promotional emails (you can unsubscribe at any time)

How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

Payment information is processed through secure, PCI-compliant third-party providers such as Squarespace Scheduling or ZenMaid, and we do not store your full credit card details on our servers.

Sharing of Information

We do not sell or rent your information to third parties. Your data may be shared with trusted service providers only to the extent necessary to perform essential business operations, such as:

• Payment processing

• Appointment scheduling

• Email communications

• Website hosting and analytics

These providers are contractually obligated to protect your information and use it only for the intended purpose.

Your Rights

You have the right to:

• Access and review the personal data we hold about you

• Request corrections or updates to your information

• Withdraw consent to receive marketing communications

• Request deletion of your data (where legally allowed)

To exercise any of these rights, contact us at hello@southallhome.com.

Cookies and Analytics

Our website uses cookies to improve your browsing experience and gather usage data. You can disable cookies in your browser settings, though some features of the site may not function properly.

We may also use tools like Google Analytics to track website usage in aggregate and improve performance.

Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services implies acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this policy or how we handle your information, please contact:

Southall Home
📧 hello@southallhome.com
📞 615-200-0021