FAQ’s for Southall Home
Southall Home is a locally owned service company based in Middle Tennessee, offering two core services: professional home cleaning and dedicated family concierge support.
We were founded on the belief that high-quality service shouldn’t be hard to find. Our team is committed to reliability, clear communication, and consistent results—whether we’re resetting your home or helping your family manage the daily routine.
Below you'll find answers to common questions about our cleaning services, concierge support, and how we operate.
Frequently Asked Questions
Cleaning Services
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We’re not a franchise, and we don’t cut corners. Our cleaning teams are trained, background-checked professionals who focus on consistency, attention to detail, and respecting your space. We also charge by the square foot—not the hour—so you know exactly what you’re paying for.
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Not at all. Many of our clients are at work or out while we clean. As long as we have safe access to your home (door code, key, or garage entry), we’re good to go. We’ll lock up when we leave.
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Standard cleanings include kitchens, bathrooms, living areas, bedrooms, dusting, wiping down surfaces, vacuuming, mopping, and tidying. It’s everything you need to keep your home feeling fresh on a weekly or biweekly basis.
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A deep clean goes beyond the basics—it includes baseboards, cabinet doors, behind appliances, and detail work. Move-in/move-out cleanings are even more thorough and include inside drawers, cabinets, appliances, and spot-cleaning walls.
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No. We offer flexible options including one-time, recurring, or seasonal cleanings. No contracts or long-term commitments—just reliable service when you need it.
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We charge based on the size of your home and the level of cleaning needed. Our square-foot pricing makes everything clear and predictable. You can also add services like fridge cleaning, laundry folding, or oven cleaning à la carte.
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Yes. We bring everything we need unless you request otherwise. If you prefer we use your products (for allergies or personal preference), just let us know ahead of time.
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Yes! Most of our clients choose weekly, biweekly, or monthly service. Recurring clients also receive a discounted rate.
Frequently Asked Questions
Family Concierge
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In many ways, they’re the same! Both support your household by handling tasks like errands, light cleaning, and driving. At Southall Home, we call it a Family Concierge because it emphasizes not just the house—but the people in it. Our goal is to support your family’s routine, not just manage your space.
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Yes! Consistency is key. Once you’re matched with a concierge, they’ll return on your preferred schedule so you’re working with someone who understands your home, your family, and your expectations.
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While our concierges can assist with pickups, drop-offs, and light supervision, we do not provide full-time childcare or nanny services. Think of us as the person who helps you manage the day—not replace you entirely.
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Absolutely! Many of our clients choose both. Our cleaning teams handle deeper home care, while your concierge focuses on daily flow—things like tidying, organizing, and laundry folding. Let us help you build a plan that includes both.
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It starts with a quick consultation to understand your needs, routine, and preferences. From there, we match you with a concierge and build a schedule that works for your family. You can [book online] or give us a call at 615-200-0021 to get started.
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Nope. We offer flexible month-to-month service plans and on-demand hourly options. Use us when you need us—with no pressure to commit long term.
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Yes. Every concierge goes through a detailed screening and training process. We only hire individuals we’d trust in our own home—with our own kids.